The Manager, Application Support is responsible for the day-to-day operations of a Delivery team (specializing in implementation, system configuration, data ingress, and data mapping). Primary responsibility is to ensure clients have a delightful onboarding experience, accounts are configured to client specifications, and routine support requests are addressed in a way that exceeds expectations.
Responsible for assuring the team delivers services on-time, error free and according to the contract. Acts as a problem solver and knowledge resource for the team. Confirms proper alignment of expertise to fulfill client requests. Identifies process improvement and efficiency opportunities; provides leadership for evolving Delivery function.
The leader in this role will partner closely with the Growth team within the market to ensure we are prioritizing work appropriately. Fosters exceptional working relationships and communication with cross functional departments. Responsible for contributing to the department and corporate goals.
Duties and Responsibilities
- Provides critical support internally, and as needed with client, for troubleshooting and service failures/service recover...
Press Ganey
Global healthcare and technology company offering groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.
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