Dispute Analyst

PayMongo builds the most advanced online payments infrastructure in SE Asia, starting in the Philippines. Over the next few years, we will build a broad suite of products that aims to lower the barriers and remove all the complexities in payments. We are rapidly expanding to serve diverse needs of thousands of business. To continue on this exponential period of growth, we seek to build the best and the most diverse team of thinkers, doers and starters.

As an Dispute Analyst, you will be part of a dynamic team and play a significant role in risk and compliance management, ensuring compliance with various legal requirements as well as actively monitor for and report suspicious activities to prevent audits.

You will

• Manage all complex dispute types.
• Review money movement patterns, transaction data, available online data, and leveraging knowledge of industry fraud trends to determine if claim is valid or fraudulent.
• Review evidence presented and leveraging the AML framework dispute resolution management rules to determine the validity of each claim and its potential for recovery.
• Monitor disputed transactions for possible fraudulent activity.
• Work dispute cases daily and respond within network timeframes as assigned by the banking partner and or the providers.
• Assist merchants/ sub-merchants with remediating or dropping disputes
• Assessing claimant eligibility for access to affected funds during the dispute recovery process in accordance with the PH consumer laws.
• Ensure accurate and appropriate responses to disputes.
• Collaborate with the sales & customer success teams to patron the sales retrieval process
• Respond to requests and maintain open communication between team, other departments, and sub-merchants.
• Stay current with industry information, system changes, network rules, and compliance issues
• Research additional documentation as needed to provide with representment case
• Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.
• Initiate the preparation of dispute reports
• Proactively monitor dispute patterns and collaborate with Compliance & Fraud & Risk teams
• Other risk-related projects/duties as assigned by the Risk Operations team
• Suggest improvements and initiate developments/ enhancements to dispute process and operations

You may be a fit if:

• You possess a Bachelor's Degree

• You have at least 3 years prior work experience in dispute monitoring, analysis, and management from banks and other financial institutions

• You are good on data analysis

• You demonstrate the ability to manage projects

• You have excellent communication skills (both oral and written)

PayMongo is a financial technology company enabling businesses to receive payments online easily. We started the company in March 2019, and we are backed by Silicon Valley's most forward-thinking investors including Y Combinator, Peter Thiel, Founders Fund and Stripe. We are looking for people with passion, grit and the integrity to help us build the future of payments.