Team Leader - BOH

About the Role:

As a Correspondence Team Leader within Civica Justice Service, you will play a vital role in developing, leading, and supporting a multi skilled team of approximately 15 Customer Solutions Officers. This role will be 4-month secondment.

You will thrive on assisting in the development of your team and implement coaching plans to uplift performance and to ensure business needs are met in a multitude of areas.

Key Responsibilities:

• Lead and manage a team of 15 direct reports, ensuring high performance and providing effective feedback.
• Collaborate with stakeholders, including external agencies, to resolve issues and foster positive relationships.
• Manage workload volumes and allocation
• Be prepared to take escalation calls.
• Work closely with other team leaders to ensure smooth operations and mutual support.
• Help set and achieve end-of-year objectives for the team.

Requirements:

• Proven leadership experience in a similar role.
• In-depth knowledge of contact center operations.
• Excellent communication and stakeholder management abilities.
• Strong organizational skills with the ability to handle multiple priorities.
• A willingness to handle...