Our client is an innovative new storage system taking the headache out of self-storage. Offering a new cheap storage system; their 'come to you' storage units are ideal for any commercial, moving, or personal storage needs.
They are now looking to hire a Customer Service Consultant as an addition to their growing team.
Job Responsibilities:
#1: Liaising with Customers:
- Provide an exceptional level of customer service, managing high volumes of incoming calls and email inquiries.
- Acknowledging and resolving customer complaints.
- Maintaining a positive, professional attitude towards customers at all times.
#2: Reservation Management:
- Accurately process bookings (new and re-deliveries) via phone/email for their storage requirements using self-storage software.
- Send out reservations and related emails to customers.
#3: Move-Ins and Move-Outs:
- Use self-storage software and the company's other administration procedures to ensure proper record-keeping of existing and existing customers.
#4: Payments:
- Assist with processing customer payments including but not limited to regular monthly storage fees, packing supplies, and insurance.
**#5: Oth...
Virtual Staff 365
Australian-based company seeking exceptional talent for home-based positions aligned with client business hours.
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