Manager, Sales Operations EMEA

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

Spotify is seeking a Manager to join our dynamic Spotify Ad Sales Operations & Strategy team! The focus of the Sales Ops team is to maximize business growth and performance by being the objective, trusted partner to the Sales Leadership. As the Manager of EMEA Sales Ops, you will work closely with Sales leadership, FP&A, Product & Marketing, and Business Operations and will report to the Head of International Sales Operations at Spotify. You will use your strategic thinking and analytical skills to provide data-driven insights, execute strategic initiatives, and build/refine operational processes within the Spotify Ads business.

What You'll Do

• Identify business trends and shifts, and recommend data-driven strategies and recommendations to EMEA Sales Leadership.
• Responsible for the weekly assembly and delivery of sales performance insights: dashboards, revenue forecasting, pipeline analysis, segmentation and account assignments, win rates, etc.
• Identify and support project rollouts for new tools and process changes to increase the efficiency of our sales teams.
• You will champion growth strategies that meaningfully impact our business while providing ongoing revenue transparency through operational excellence.
• Engage with Sellers, Sales Directors, and Regional Heads of Sales to garner feedback on the sales process and seek opportunities to drive improvements and challenge the status quo.
• Support the Quarterly and Annual Planning & Achievement processes related to sales strategies, team and individual quotas, commissions, and market/territory analysis.
• Manage a team of two Sales Operations analysts based in London who provide regional support to our Heads of Sales.
• Own any data and analysis for internal Quarterly and ad-hoc Business Review sessions on behalf of the regional and country leads.
• Support ad hoc reporting, analysis, and troubleshooting for the EMEA Ad Sales teams.
• Periodic travel may be required to various EMEA countries.

Who You Are

• 5+ years of digital media experience in a strategic and analytical capacity
• Experience in managing and coaching direct reports is preferred
• Familiarity with Tableau CRM or another BI tool, as well as experience in connecting to multiple data sources, creating reports and dashboards; experience with SQL is preferred
• Experience working with CRM systems, particularly Salesforce, and other sales productivity tools
• Strong analytical and quantitative skills and the ability to identify trends and propose solutions
• Capacity to drive necessary sales process improvements
• The ability to manage multiple projects simultaneously.
• Demonstrated growth mindset and creative problem-solving ability in a fast-paced environment
• Excellent collaboration skills for working across departments and with individuals to achieve revenue growth
• Completion of a Bachelor’s Degree or higher from a leading College or University

Where You'll Be

• This role will be based out of our London office.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.