The Field Service Engineer is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA's cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRA's solutions, maximize equipment performance and enhance customer satisfaction.
Primary Job Functions
- Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
- Perform all mechanical, electrical, electronic and optical tuning and setup.
- Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution.
- Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.
- React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.
- Address customer complaints and if necessary, escalate to appropriate stakeholders.
- Maintain close relationships and w...
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TOMRA
TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy.
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