- Make sure Health and Safety is under control with each FSE.
- Organization, Supervision & execution of install new or modified, repair or upgrade equipment at customer facilities to ensure full functionality according to specifications.
- Identify and define training needs within his team (skills matrix). Define the induction program (including join field visit) for new FSE.
- Responsibility for FSEโs planning on job site (together with CPM & Manager)
- Responsible for the companyโs customer satisfaction requirements and policies and document information transmission.
- Visit customers regularly, establish and maintain effective working relationships with customers, internal and external associates, and management, cooperate with sales department to develop new market and increase new customers.
- Seriously participate in the department business processing training, improve the technical service level, timely solve customer problem, to provides training for customers/FSEโs in connection with our machines: both hardware and software.
- Daily on-site record and escalation process.
- Give support (incl. Remote support) to clients in terms of technical issues and sorter performance. ...
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TOMRA
TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy.
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