Customer Success Management Internship

At Nexthink, we aim to nurture young talent, support the next generations, and offer a 6-months internship in a 5-stars program where future professionals can join us and develop their careers in a fast-growing, fast-paced company with a disruptive and innovative product, within a collaborative environment of continuous learning. That's why we want to bring a future intern colleague in our CSM team, who will learn and contribute by closely collaborating with this team.

A Customer Success Manager (CSM) Intern supports the CSM team in ensuring customer satisfaction and success. In addition, the role will support improvement in overall CSM operations (Gainsight, Reporting, Presentation Templates, etc.).

Your responsibilities will include:

• Customer Journey: Assist in documenting the lifecycle of a customer and key use cases and workshops to support setting up the customer for success.
• CSM Operations: Support the team in creating operational efficiencies
• Documentation: Assist in creating and updating customer success documentation and resources.

Requirements

• Educational Background: Bachelor’s degree in Business Administration, Sociology or related fields (having experience in Big Data projects will be a plus), computer sciences or similar IT fields.
• Communication Skills: Strong verbal and written communication skills (english – mandatory and spanish).
• Time Management: Ability to manage time effectively and prioritize tasks.
• Interpersonal Skills: Strong interpersonal skills to build and maintain customer relationships.
• Technical Proficiency: Strong skills in Powerpoint and Excel.