What You Will Do
As a Premium Support Engineer, your primary focus will be on tailoring CyberArk's customer experience and ensure a successful product experience. You will collaborate closely with partners and Enterprise Customer Success Managers to become a trusted technical expert for our customers, addressing their needs both proactively and reactively. This involves conducting advanced analysis, troubleshooting, and problem isolation to resolve technical issues for our customers and partners. The ideal candidate will maintain a high level of proficiency across all company products, including integrating CyberArk products with third-party enterprise systems. Additionally, they will need to maintain strong customer relations while effectively managing multiple cases simultaneously.
Responsibilities:
- Provide technical support to premium customer accounts.
- Troubleshoot and resolve complex, critical, and sensitive support issues via phone, email, and occasionally remote sessions.
- Collaborate efficiently with Technical Support colleagues locally in Singapore and globally across locations including APJ, UK, US, and Singapore.
- Engage with next-tier support, dev...
Cyberark
CyberArk is the global leader in identity security, providing the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud environments, and throughout the DevOps lifecycle
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