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Playtech‘s Casino unit is looking for a Service Desk Agent with outstanding technical customer service and problem solving experience alongside excellent communication skills at all levels.
Your influential mission. You will...
- Be a member of our Service Desk team ensuring that we deliver effective and professional support to our licensees, and adhere to our SLA’s.
- Support licensees in the use of Playtech systems To take ownership of problems and resolve technical issues for licensees
- Manage customer support tickets on Playtech’s JIRA ITSM platform in accordance with policy
- Triage incoming tickets and assign to relevant queues with appropriate priority status, escalating critical incidents promptly
- Have a sympathetic and understanding approach to all service users
- Proactively manage follow up actions and escalate as necessary within the business
- Maintain a high degree of customer service for all support queries and adhere to all service management principles and SLA
- Allocate more complex issues to the Specialist Support teams, and escalate critical issues promptly
- Respond to enquiries from licensees and help them r...
Playtech
Playtech is a global leader in the gaming software business, maintaining a large and integrated network of successful products
Playtech is the gambling industry's leading technology company. 18+. Please gamble responsibly. begambleaware.org
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