Customer Service & Operation Executive

As an operations professional, you will be responsible for resolving any issues or questions that occur throughout the delivery journey - from when customers place an order to when they receive their meal and other customer service activities. You will require analytical skills, attention to detail and willing to assist our customers via phone and email with a cheerful mindset. You will play a vital role in ensuring our brands are performing to best-in-class standards. You will be the bridge between the vendor’s deliveries and the overall customer experience.

• Provide quality customer service-related support. Effectively and efficiently interact with customers via phone and email
• Track order rejection rate, offline hours, and delivery-related metrics with the use of digital tools
• Coordinate with our account management team, customer service team and restaurant vendors
• Strategically think about operational improvements and efficiencies
• Execute related ad-hoc tasks.

Requirements

• DSE or above
• At least 1 year of working experience and prior customer service experience would be an advantage
• Able to work for 3-4 days per week (preferably Tue, Wed & Thur between 9:30p...