Director of Retail

Skin + Me is a mission driven start-up with seriously big skin goals.

We’re looking for an experienced Director of Retail to build Skin + Me’s offline retail channel at Skin + Me. This is a hybrid working role with three days a week in our Paddington HQ (Mon, Tue, Fri) and two days remote.

About the role:

Skin + Me has built a highly successful D2C ecommerce business and we are launching the brand into retail. As Director of Retail you will be responsible for retail strategy and its delivery.

You will have significant bricks-and-mortar retail experience within a quality consumer brand or retailer, ideally in the beauty sector. You will have experience of setting and delivering against KPIs, commercial strategy development, leading teams, building strong relationships with retail partners and negotiating best-in-class retail deals, analysing data to inform your decision making and maintaining strong relationships with our retail partners (both bricks-and-mortar and pure play online retailers).

This is a pivotal role within the Skin + Me team and you will work closely with the Operations, Brand, NPD and Growth teams. The successful candidate will be able to build the internal relationships needed to get support from these cross-functional teams to help you deliver against your goals. You will need to be happy to roll your sleeves up and be very hands on to deliver against your objectives.

What you'll do:

• Build on and implement our long-term commercial strategy for Skin + Me retail across traditional bricks-and-mortar and online retailers
• Work closely with the NPD team and retailers to build a pipeline of products that will drive the growth of our retail channel.
• Create and deliver launch strategies for NPD.
• Work with our marketing team to deliver best in class brand and messaging in store
• Build out sales forecasts, analyse sales data and track your team’s performance & manage the retail P&L.
• Recruit and develop the retail team. You will be comfortable running a lean team and know when to introduce headcount as the channel’s volume and complexity increases
• Understand the retail landscape and competitor activities to ensure that Skin + Me is ahead of its competitors.

Who you are:

These are the skills we’re looking for. Even if you don’t tick every box, but feel you’re right for us, we’d still love to hear from you.

• You are hands-on and happy to be highly executional in your role
• A proven retail operator, you have a record of success scaling one or more consumer brands (ideally in beauty) or have been a category manager at a major beauty retailer
• You build and maintain strong relationships with suppliers and internal stakeholders
• You hire well and can build a highly effective team
• You are capable of delivering quick growth of a skincare business into a large multi retailer business across the UK and eventually internationally
• A creative thinker, you are able to problem solve and rapidly iterate based on quantitative and qualitative insights
• Strong analytical skills, you are comfortable building excel models and can derive actionable insights from data
• Highly commercial minded, you are an excellent negotiator and prioritise value creation and business impact

Why should you choose Skin + Me?

• A daily challenge – in a thrilling, entrepreneurial start-up environment, no two days will ever be the same.
• Make a difference – work within a revolutionary company that is focused on improving millions of lives.
• Significant equity – potentially life-changing value if you commit to our long-term mission.
• Serious commitment to growth – personal development is important to us and we’ll make sure we support your growth, and give you broad experience across your role.
• Support network – the Skin + Me investors and advisors that you’ll have the opportunity to work with have built some of the world’s best consumer companies.

Benefits:

• 25 Days Holiday (+ all the usual Bank Holidays) – It's important to take a break and recharge, that's why we offer a generous holiday allowance
• Free Breakfast & Lunch – It’s important you are well fueled for the day so we've got your breakfast and lunch covered. Plus drinks and snacks are available too!
• Hybrid working to give you flexibility – We are all remote on Wednesday and Thursday. When we are in the office on Monday, Tuesday and Friday our core hours are 10-4. If you're an early bird you can do 7-4, and if you're a night owl 10-7 is fine too. Need more flexibility around your life – just let us know.
• Equity – We offer a competitive salary and a generous share award package that means every employee has a stake in the business. We really are all in this together
• Health and wellbeing focus – We offer a healthcare cash plan, cycle to work schemes plus free healthy breakfast and lunch in the office. We'll be sure to always prioritise your physical and mental health.
• £500 annual development budget for any learning, training and development opportunities. Courses, books, software – if it helps you in your role, we’ll help you get it.
• For working parents, we’re proud to offer assistance, helping you save on nursery fees. The workplace nursery benefit allows you to save tax and National Insurance on the full cost of your nursery fees each month.
• Culture club – Our culture club team meets every week to make sure we celebrate our big wins and milestones too, with parties, surprises and more.
• You’ll get highly discounted Skin + Me products for you, and 10 friends + family too.
• Generous employee referral scheme, if you know more fabulous people refer them to work with us too and you’ll get a bonus when they pass probation.
• Dog-friendly office with two very cute resident dogs!

More about Skin + Me:

There’s a huge problem in the world of skincare: people struggle with more than just how their skin looks. They also worry about how it makes them feel and how to manage it long-term. We’re on a mission to change that.

The truth is that achieving your best skin isn’t complicated. The secret? Using a stripped back routine with the best combination of active ingredients for your skin goals. The right products and knowledge make it possible to tackle everything from fine lines and wrinkles to adult acne, rosacea and pigmentation. We’re united in the belief that everyone should have access to expert advice, treatment plans and ingredients that work – minus the big price tag and the long dermatologist waitlist.

Skin + Me is a mission-driven start-up, building a pioneering online dermatology service powered by experts. We take customers through a simple online medical consultation and our prescribers formulate custom treatments that can’t be bought on the high street. Each one is personalised to the individual’s skin goals. It arrives in their letterbox each month and evolves alongside their skin – because everyone’s skin is different and no two journeys are the same.

Skin + Me recently secured £10 million in a series B funding round, reflecting the growing interest in expert-approved skincare. We’ve raised funding from some of the best-known direct-to-consumer entrepreneurs and VCs, including Octopus Ventures. Our highly experienced founding team comes from the likes of Facebook, Charlotte Tilbury, Tails.com and Graze.com.

Our journey has just begun and we’d love for you to join us as we change the face of skincare! Think you’re up for the challenge?