Customer Support Advisor - Payments

Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal.

Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.

Motorway is now valued at over $1 billion and is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

We’re looking for a Payments Support Advisor to help drive the day-to-day B2B2C payments capability across our marketplace platform. This role is perfect for someone who has strong customer service / experience and ideally knowledge of the payments process. Responsibilities include;

• Carrying out calls with Dealers and Sellers to resolve payments and purchasing issues
• Monitoring and facilitating the payments processing journey to ensure payments are securely and accurately made in a timely manner.
• Monitoring and managing the payment support ticketing queue to ensure timely response ...