Project Manager - OneKYC

They say no man is an island, and this notion holds particularly true for this role. As our Strategic Project Lead, you’ll be an instrumental cog in the verifications wheel of GoTo Financial that directly impacts the company’s ability to ensure its adherence to implementing a robust Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) in compliance to regulation. You will be in the driver seat to translate company goals into initiatives with tangible result by doing cost and benefit analysis

What You Will Do

• Closely liaise with Ops team to address pain point and issues in the ops process or issues that might triggered customer complaints, and come up with solution to address the issue and oversee the implementation and measure result
• Together with Product & Compliance team, refine all the existing processes to achieve company goals and ensure that user journey complies with country regulations at all times
• Initiate a process review and benchmark to come up with solutions on how best to create a seamless KYC and KYB process to onboard “good user”
• Continuous cost and benefit analysis on the whole KYC and KYB process from Ops and Business perspective including but not limited to when leading projects or in day to day BAU
• Work closely with the Fraud team to identify trends of fraud patterns during KYC and KYB submission, figure out solutions to address the issue, collaborate with the product team in delivering the solution from testing to production deployment, from UAT to sanity testing
• Work closely with Product team to do the continuous review and refine User Interface and User Experience flow throughout the whole KYC and KYB process
• Drive all the initiatives and discussions related to KYC and KYB process including but not limited to, new projects, impact, issue and target by closely collaborating with internal and external counterpart
• Lead the initiative for complaint handling related KYC and KYB process not only related to newly implemented process but also to address issue that might happen from incorrect ops process
• Lead eKYC solution with external clients from start to finish and continue with maintaining the relationship with external clients to ensure a seamless integration and create a seamless user journey.

What You Will Need

• A relevant Bachelor or Master Degree such as Business Administration, Management, Computer Science, etc. and PMP or PMI certification is a plus
• Minimum of 5 years of experience as a Project Manager and have a background in leading big scale, multiple projects and process improvement with tangible result
• Should have a working experience in a financial institution is a plus
• Strong sense of operational risk and regulatory risk
• Team player (adaptable, communicative, strategic, collaborative)
• Analytical mindset (able to understand the context, find the correlation between topic, and draw the conclusion)
• Problem-solving (able to link the information’s to solve the problem)
• Experience in creating BRD with the minimum point of problem statement, solution to implemented, cost and benefit analysis and impact analysis
• Proficiency in English both active and passive is a must

About the Team

Our KYC team, a subsidiary of the Payment Platform Team, consists of a whole village to create a proper KYC and KYB process from Data Science, Engineers, Product, etc based in Jakarta. Working alongside the Legal, and Compliance Team, we are predominantly concerned with adhering to the robust EDD and CDD while maintaining good service and SLA to our customers.

We are a tight-knit group made up of free thinkers, Marvel fans, sports enthusiasts, and wannabe bakers. We work hard and play hard, and believe it or not, we actually enjoy each other’s company!

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.