Ops and Project Manager

They say no man is an island, and this notion holds particularly true for this role. As our Strategic Project Lead, you’ll be an instrumental cog in the verifications wheel of GoTo Financial that directly impacts the company’s ability to ensure its adherence to implementing a robust Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) in compliance to regulation. You will be in the driver seat to translate company goals into initiatives with tangible result by doing cost and benefit analysis

What You Will Do

• Managing both operations and project related KYC and KYB including but not limited to managing productivity and capacity plan for ops team both in house and in vendor, daily monitoring of team’s performance, staffing and work environment
• PIC for vendor management both for MP and BPO, create a robust vendor scorecard to decide whether vendor will need to be replaced or not
• PIC for complaint handling improvement for all issues related to KYC and KYB both for new users and existing users by considering the friction in the journey and cost optimization
• Continuous cost and benefit analysis on the whole KYC and KYB process from Ops and Business perspective including but not limited to when leading projects or in day to day BAU
• Identify key risks in the current lifecycle management process for various product under GoTo entity
• Develop and implement AML related frameworks, policies and procedures
• Liaise with OneKYC special project in implementing process improvement to improve quality or efficiency of key work in the KYC platform or other AML processes not supported by the KYC platform
• Delivery on targets and objectives in line with timelines dictated by SLA's and quality expectations
• Ensure preventive and detective KYC controls and monitoring programs are in place and provide adequate coverage by working closely with risk and fraud team
• Taking a lead in KYC teams to generate the project plan including resource plan, prioritization, budget, test strategy in improving the current process or setting up a new one
• Have flexibility and capability upon promoting project based on the Agile methodologies and supporting Scrum Master of development team
• Manages the relationship and communications with key stakeholders across the Business, AML, Compliance, Risk, and product team in or outside GoTo
• PIC for all audit related matters, be it internal and/or regulatory
• Responsible for ensuring a seamless collaboration with all counterparts both internal and external of GoTo company.

What You Will Need

• A relevant Bachelor or Master Degree from reputable University
• Should have at least 8 years of experience in a financial institution and have a background in leading big scale projects and process improvement with tangible result
• Strong sense of operational risk and regulatory risk
• Team player (adaptable, communicative, strategic, collaborative)
• Analytical mindset (able to understand the context, find the correlation between topic, and draw the conclusion)
• Problem-solving (able to link the information’s to solve the problem)
• Experienced in creating BRD with the minimum point of problem statement, solution to implemented, cost and benefit analysis and impact analysis

About the Team

Our KYC team, a subsidiary of the Data Products and Infra Team , consists of a whole village to create a proper KYC and KYB process from Data Science, Engineers, Operations, etc based in Jakarta. Working alongside the Legal, and Compliance Team, we are predominantly concerned with adhering to the robust EDD and CDD while maintaining good service and SLA to our customers.

We are a tight-knit group made up of free thinkers, Marvel fans, sports enthusiasts, and wannabe bakers. We work hard and play hard, and believe it or not, we actually enjoy each other’s company!

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.