Mid-level
🇦🇺 Australia
We have multiple opportunities to join our exciting multi-year Defence program to deliver an enterprise Health Knowledge Management System (HKMS). This capability will enable better clinical decision making for the ADF by providing market leading healthcare to ADF personnel and is a key capability and priority for the ADF.
The duties of this role include:
- Provide Level 2 and Level 3 software support for mission system applications involving interacting with end users, providing technical support and troubleshooting of technical issues.
- Identifying and managing ongoing process improvements to enhance operational availability and reliability.
- Completing fulfilment of service requests within the team’s scope.
- Monitor and manage service request, incident, and problem queues to meet contractual KPI’s
- Triage and assignment of service request, incident, and problem tickets to senior software analysts or other support teams.
- Managing Incident end to end demonstrating ownership including triage, investigation, resolution, escalations and post incident follow up.
- Managing Problems end to end by performing root-cause analysis of application related issues and recommend solutio...
Leidos
Leidos is a company that helps to make the world safer, healthier, and more efficient by bringing science, engineering, and technology together to produce practical solutions for their customers' most complex problems
⚖️Peace and justice
🏥Good health and wellbeing
Aerospace
Defense
Engineering
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🇦🇺 Australia
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