Director of Applications

Position Overview:

We are seeking a highly skilled and motivated Director of Applications to lead and grow our technical support and applications team. This individual will play a critical role in ensuring our customers receive exceptional support and service throughout their adoption cycle – from early evaluation to custom design to product deployment. The ideal candidate will possess a strong technical background, excellent communication skills, and proven experience in customer-facing roles within the tech industry. This is a unique opportunity for someone who is passionate about customer satisfaction, strategic planning, and technical innovation.

Key Responsibilities:

• Leadership and Team Management
  • Lead, mentor, and develop a high-performing customer support team.
  • Establish and manage team goals, performance metrics, and professional development plans.
  • Foster a positive and collaborative team culture.
• Strategic Planning and Execution
  • Develop and implement customer support strategies and initiatives aligned with company objectives.
  • Drive alignment with customer objectives and schedules with all internal and external stakeholders to ensur...