Customer Service Advisor

The opportunity

We have an opportunity for talented Customer Service Advisor to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. Proud winners of the ‘Best Place to Work’ award at the Hampshire Business Awards 2023!

Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We’re on the lookout for new talent to join Omni to help continue to drive our thriving business forward.

As a Customer Service Advisor, you will be responsible for taking inbound calls from both customers and retailers. In what will be a busy role, you will find yourself dealing with a variety of queries from customers wishing to discuss their account and balance, through to if they are having difficulty making payments. Whilst every customer is unique, the types of queries you will be deal...