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Join our dynamic team at PTW, a pioneering gaming services company with over 25 years of experience
40 Studios | 30 Years Experience | 04 Continents | 40 Languages
Updated
Join our team as a Tier-1 Player Support Representative. You will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.
In this part-time role, you'll have the flexibility to choose shifts or time based on your availability.
Service Duration: The service shall span a period of six months.
Pre-project Training: You shall undergo a paid training as needed prior to participating in the project.
Refresher Training: You shall maintain and update your knowledge by participating in refresher training every X weeks/days without any compensation, as a prerequisite for continuing their services with PTW.
Work Schedule: Your work schedule will be flexible, with graveyard shifts made available for your selection according to your preference. However, you shall agree and understand that the allotment of shifts shall purely be on a first come-first served basis. The schedule will be forecasted on a weekly basis from Sunday to Saturday, inviting all participating freelancers to self-schedule.
Schedule Changes: While the forecasted schedule may undergo minimal changes (additional or removal), you will be notified promptly of any alterations.
Grab Shift: You agree to grab a minimum of 6 to 8 hours daily or a total of at least 30 to 40 hours weekly. The minimum requirement will not apply during periods of low service demand. Such period will be determined at the sole discretion of PTW.
Commencement of the Project: Upon successful completion of the pre-project training period, one (1) week participation in the project maintaining the minimum grab shift requirment, and refresher training, PTW shall be liable to compensate the Consultant as specified in the payment summary details for services rendered.
The Consultant is required to submit a BIR registered service invoice every month (You must be a registered Freelancer/Individual Contractor).
Responsibilities:
Minimum Technical Requirements for this job include:
Ideal candidates must have the following:
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