Staff Front End Engineer

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Team:

Come join the Digital Customer Experience (DCX) team, within the Digital Technology organization, & work with a talented group of PMs, developers, designers, and researchers. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

Requirements

What you have:

To be successful in this role you have:

• 8+ years of experience with technologies Java, JavaScript, HTML, CSS, and Angular JS, React, Vue
• Full stack development capabilities, with strong expertise on UI framework (React or equivalent) and ability to collaborate with on-shore and off-shore engineers
• 3+ years of experience with machine learning, prompt engineering using open source LLM
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with data structures, algorithms, object-oriented design, design patterns, SQL, and performance-scale considerations
• Strong Analytical and design skills
• Ability to lead complex projects with material & technical risk at a team level
• Work in agile, rapid development, and prototyping environment

Nice to have:

• Experience with the ServiceNow Platform and Service Portal a big plus
• Driven towards writing, debugging, and improving existing code
• Ability to make decisions independently
• Exceptional organizational and planning skills
• The candidate is expected to be very hands-on, getting deep into the technical details
• Able to handle multiple competing priorities in a fast-paced environment

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For positions in California (outside of the Bay Area), we offer a base pay of $102,780 - $179,820, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.