Senior Customer Support Specialist

About:

Benivo offers extensive customer support for a wide range of products and services. As a new team member, you'll join our customer support team to help Benivo users navigate their accounts and manage operational tasks related to our services, such as processing financial transactions using Benivo's relevant products.

As a Senior Customer Support Representative at Benivo, you will play a crucial role in delivering exceptional customer service, mentoring team members, and driving performance improvements. Your primary focus will be on providing advanced support to platform users, handling escalated issues, and ensuring the team exceeds performance targets.

Job Level: Senior

Working hours: 5 days a week, 4:30 am to 1 pm IST

Requirements

Responsibilities

Customer Support Excellence:

• Provide advanced support to Benivo’s platform users via email, chat, and phone, ensuring timely and effective resolution of escalated issues and complex queries.
• Serve as a point of contact for the team during difficult user interactions, offering guidance and solutions to maintain high customer satisfaction.

Team Development & Performance:

• Assist ...