Customer Support Specialist

Job Level: Junior

Working Hours: 5 days a week, 4:30 am to 1 pm IST

Mission - Why Does This Job Exist?

The Customer Support Representative at Benivo plays a vital role in delivering exceptional support across a wide range of products and services. This position involves assisting users with navigating their accounts and performing operational tasks, including processing financial transactions through Benivo's relevant products.

Outcomes - What Must Get Done?

• Query Response Time: 100% of incoming platform queries are responded to within 1 day (during agreed hours of support).
• Payment Queries: 100% of incoming payment queries and requests are responded to within 1 day (during agreed hours of support).
• Visibility Improvement: Enhanced visibility on incoming support query categories for internal stakeholders.
• First Response: The first response is within 5 minutes and chats should be noticed.

Requirements

Key Responsibilities

Customer Support:

• Provide support to Benivo’s users via email, chat, and scheduled pre-booked calls, ensuring timely and effective resolution of issues.
• Pick up relevant payment-related tasks and process them w...