Sales Engineer

Who We Are

Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world.

Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization.

Who You Are

As a Sales Engineer, you will play a pivotal role in developing and supporting our international customers, delivering exceptional physical security solutions to contribute to our growth across the EMEA region. You will serve as the main technical point of contact for prospects and customers, assisting with everything from account setup and technical questions to API integrations and custom feature development.

Reporting to the Sales Engineering Manager, this role requires strong technical credibility, excellent relationship-building skills, and the ability to act as the voice of the customer within the organization. You will collaborate closely with both Sales and Engineering teams to ensure all technical needs are met pre-sale and post-sale, ensuring the successful implementation and utilization of Rhombus products and services

What You'll Do

• Develop and implement the strategy for the Sales Engineering department in EMEA.
• Collaborate with the sales team to identify customer needs, provide technical expertise during sales process, and deliver compelling presentations and product demonstrations.
• Conduct product demos and proof of concepts (POCs), manage relationships with multiple stakeholders, and sell to enterprise executives.
• Work with channel partners to enhance their technical capabilities and drive joint sales efforts. Develop strong relationships with key partners and stakeholders.
• Engage with customers to understand their technical requirements, provide solutions, and ensure successful product implementation.
• Become the trusted technical advisor for key decision-makers, including CTOs, CISOs, and as the primary technical point of contact for international customers.
• Conduct technical assessments, create proposals, and develop customized solutions that address customer needs and align with Rhombus’ offerings.
• Oversee the implementation of solutions and provide ongoing technical support to ensure customer satisfaction and retention.
• Work closely with product development, marketing, and customer support teams to ensure a seamless customer experience and continuous improvement of Rhombus products and services.
• Work with clients and Rhombus Engineering to resolve product issues and provide regular issue and trend reporting.

What We're Looking For

• Bachelor’s degree in Engineering, Computer Science, Networking & IT Security, or a related field.
• 3-5 years of experience in a sales engineering role supporting SaaS products. Proven experience in channel/technology sales, technical support, or relevant work experience.
• Strong understanding of IT infrastructure, software solutions, and technical support processes.
• Experience with customer service platforms, ticketing systems, and network switches/routers is preferred.
• Excellent verbal and written communication skills. Ability to clearly articulate complex technical concepts with customers and partners at all levels.
• Entrepreneurial and positive attitude with a strong desire to learn, and ability to thrive in a fast-paced, innovative environment.
• Proven leadership skills with strong strategic thinking and problem-solving abilities.
• Experience working with APIs, Python, Javascript, etc., and other coding languages is a plus.

This is remote position with up to 50% overnight travel. Candidates can be located anywhere in the UK.

Compensation

Base Salary: $70,000 - $90,000 GBP

Estimated OTE (base salary + commission): $90,000 - $110,000 GBP

Additional forms of compensation, depending on the role, include uncapped commission, sales incentives, discretionary bonuses, and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process.

Benefits

Competitive Salary & Equity Options

Flexible Schedule & Paid-Time Off

Excellent Healthcare Coverage

Generous Family Leave Policy

WFH & Workspace Supplies

Career Growth & Professional Development

What We Value

Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists.

One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best.

Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact.

Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right.

Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization.

Build a Safer Future with Us!