Director of Cloud Operation

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity .

Lead and oversee the DevOps, Site Reliability Engineering (SRE), and Quality Assurance (QA) teams in a SaaS company, ensuring optimal cloud operations, service reliability, and product quality.

What you’ll be doing:

• Develop and implement cloud operations strategies aligned with business objectives
• Manage and mentor DevOps, SRE, and QA team leads
• Drive continuous improvement in cloud infrastructure, automation, and CI/CD processes
• Oversee incident management and resolution processes
• Ensure adherence to security and compliance standards
• Optimize cloud costs and resource utilization
• Collaborate with product and engineering teams to enhance service reliability and performance
• Establish and track key performance indicators (KPIs) for cloud operations
• Stay current with industry trends and emerging technologies
• Implement GenAI-powered self-service platforms for other teams
• Develop and maintain AI-driven automation tools for cloud operations
• Oversee the integration of GenAI models into DevOps and SRE workflows
• Establish best practices for responsible AI use in cloud operations
• Collaborate with data science teams to leverage AI for predictive maintenance and anomaly detection

Who you are:

• 15+ years of experience in cloud operations, DevOps, or related fields

• 7+ years of leadership experience in technology roles

• Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP)

• Experience with containerization, orchestration, and microservices architectures

• Familiarity with DevOps tools and practices

• Understanding of QA methodologies and best practices

• Excellent communication and stakeholder management skills

• Bachelor's degree in Computer Science or related field; Master's degree preferred

• Experience implementing GenAI solutions in cloud environments

• Knowledge of large language models and their applications in DevOps and SRE

• Familiarity with AI ethics and responsible AI practices

• Understanding of AI-driven automation and its impact on cloud operations

• Experience with AI/ML platforms and tools (e.g., TensorFlow, PyTorch, Hugging Face)

Who we are:

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

Benefits

• Medical benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits
• Annual Swags/ Festive Swags
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)