Senior Customer Success Architect

What you get to do in this role:

The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-5 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these accounts leading to customer's product adoption and value realization.

An ideal candidate will have achieved a senior level position and successful track record in management consulting, solution consulting, and/or industry consulting focused on digital, technology and organizational transformation. They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

Drive customer success at 1-5 enterprise customers

Cultivate trusted advisor status with executive customer stakeholders

Become an expert in ServiceNow value methodology and engage in regular (at least quarterly) value review with customers

Understand customer ...