IT Engineer - Desktop Support

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company's advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry's trusted system of record for media management and finance, Flashtalking, the world's largest independent ad server and creative personalization platform, as well as** Protected Media**, the MRC-accredited ad verification solution for brand safety and fraud detection. Visit www.mediaocean.com for more information.

What You Will Do :

• Primary desktop support for all end-user issues. Be known as the IT go-to person.
• Perform advanced diagnostics, analysis, repairs, or replacement hardware for PCs, laptops, and printers.
• Administration and support of Windows servers and virtual infrastructure
• Administration and support of multiple large-scale Active Directory domains, Group Policies, User and Group management, auditing, Office 365, and security
• Administration and support of local and remote VMware vSphere environments, running Windows and Linux VMs
• Administration and support of Antivirus, McAfee Encryption, 1000+ endpoints
• Administration and support of Windows File Servers, focusing on folder security and auditing. Windows Print Servers as well as DFS replication for File shares
• Provide 3rd-level support and troubleshooting for issues related to MS Outlook Email / Calendars, MS Office, Software support, etc.
• Diagnose hardware and software failures, communicate the remediation plans to users, and provide status updates.
• Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates.
• Provide remote assistance to users using Remote Desktop software as well as LogMeIn.
• Must speak affluent English.

Why Mediaocean :

• Mediclaim Policy (Total Coverage: 7 Lakhs/year). Term Life and Accidental Insurance
• Inclusive workplace environment.
• Professional development opportunities within our Learning & Development programs
• Health Benefits – Health Check-ups, Fitness Activities.
• Belong@Mediaocean affinity-based groups of colleagues to create community
• All of these benefits/perks are effective on the date of hire

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.

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