Senior Product Manager

Who Are You

If you’re passionate about APIs and love being in the center of all the action, then this is the role for you! Signifyd’s growing product management team is looking for a Sr. Product Manager to lead our Checkout APIs and Decisioning roadmap for our Revenue Protection solutions.

In this role, you will work with our implementations team, data science team, and retailers’ developer teams to understand needs and pain points, and provide a consistently robust and high quality experience. The ideal candidate is adept at understanding true customer needs, converting this to API and platform requirements, working with Engineering, and managing the enhancements and launches associated with new products at the point of a Checkout.

What You'll Do

• Ensure Signifyd’s APIs are interoperable with internal systems, customer needs, and adhere to industry standards.

• Own a core set of APIs, and related processes to manage these APIs, specifically, Checkout, Transaction, Sale, their functionality, and new APIs associated with the Checkout experience.

• Create and maintain a product roadmap, and backlog, that aligns with company goals and customer needs.

• Prioritize and maintain a balance between on-going maintenance/bugs, new feature requests and a need to keep server-side integrations simple & flexible and continuously evolving with changes in technology and competitor landscape.

• Ensure Signifyd’s APIs are interoperable with internal systems, customer needs, and adhere to industry standards.

• Provide market facing insight to internal and external stakeholders

• Interpret competitors’, or other best-in-class products, to inform areas of improvement or trends across our product suite, through the lens of Platform needs, and the commerce checkout experience.

• Train and develop resources for our internal implementations team and sales engineers to enable their success with customers

• Own the tools for developers to create and manage their integrations including setup, monitoring, troubleshooting, and high-quality documentation, for your area

• Plan and coordinate API releases, ensuring smooth deployment and communication of new features and product capabilities

• Define metrics & KPIs to demonstrate “success” and “progress” as it relates to overall performance and adoption

• Understand the complexities of the payment integration landscape and identify areas where Signifyd can continue to differentiate as it relates to your product area.

• Provide the right level of support and direction to keep the engineering team working efficiently and aligned with the overall product strategy.

• Participate in regular cadences (stand up’s, retrospective, planning meeting) and be engaged with the team throughout the product life cycle.

• Manage vendor relationships in your area, mitigating risks and creating positive outcomes for Signifyd’s customers.

What You'll Need

• 3+ years in the commerce, payments, or identity domains, in a product specific role
• 2+ years of platform or technical product management experience
• 2+ years of experience delivering platform products which have a high-degree of complexity (involving complex data pipelines, integrations, or similar)
• Deep developer empathy and the ability to distill customer use cases into a set of flexible APIs and features
• Excellent written and communication skills with the ability to collaborate & communicate with both technical and non-technical stakeholders.
• Understanding financial metrics and how our decisions impact the business's bottom line.
• Skilled in negotiating with stakeholders to reach mutually beneficial agreements, including external parties
• Ability to provide execution details through product specs and user stories.
• Excellent data and analytical skills including the ability to define and decompose relevant metrics and perform data analysis through BI tools/SQL

Preferred Skills
Experience working with either retailers or payments solutions

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.