ServiceNow Solution Architect

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

The TELUS Health Solution Architect is a seasoned ServiceNow professional whose platform skillset provides both sound technical leadership and effective execution of many ServiceNow ITSM and ITOM capabilities. This role will be actively involved in both day-to-day work and administration, supported by Day-2 and project-driven teams. This role reports to the ServiceNow Platform Owner (Director level).

**Here’s How

The TELUS Health ServiceNow Solution Architect is a technical leader whose diverse expertise services several functions within a new, enterprise-wide implementation of ServiceNow that features an expanding set of capabilities. In this role the Solution Architect documents the overall platform design and helps to analyze the impact of new requirements.

**What you’ll do

• S/he ensures platform alignment with the business strategy, provides consultative technical leadership to the platform team, and maintains a detailed view of the existing architecture.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions and resolves technical escalations.
• Leveraging a team to assist, this role will administer to most of the ServiceNow platform components including Incident, Request, Change, CMDB and Discovery.
• This role will be key in defining scope and objectives, designing and implementing structure and processes, managing platform operations and updates while supporting the user base.
• Evaluate platform performance and maturity for opportunities to drive continuous improvement.
• Participates in process workshops, works closely with the enterprise architecture team and designated 3rd party partners.

**What you bring

• Minimum of eight (8)+ years of directly related work experience in IT Application or System administration - mandatory
• Minimum of 5+ years of significant ServiceNow and consulting experience - mandatory
• Certified System Administrator (CSA) – mandatory
• Certified Implementation Specialist - IT Service Management - mandatory
• Certified Implementation Specialist – Discovery – mandatory
• Minimum of two (2) years of Lead/Supervisory experience - asset
• Certified Application Developer - asset
• Certified Implementation Specialist - Service Mapping - asset
• CIS - Event Management - asset
• CIS - Service Provider - asset
• CIS - Hardware Asset Management - asset
• IT Micro Certifications in CMDB Config, CMDB Health and Performance Analytics - asset
• Dev Micro Certifications in CSM, Srv Portal, Agile & Test Mngt, ATF, Flow Designer and Integration Hub - asset

**A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.