Associate Director

Job Title:

Associate Director, Service Delivery

Job Description

The Associate Director, Service Delivery is responsible for operational, financial, and program performance at the site. To accomplish this goal, they will lead the operations team, manage in a matrix environment with all line of business, and collaborate with the regional and global management. In addition, the Site Director is responsible for achieving balanced results in the following areas: Performance, Talent Development, Collaboration, and Culture.

· Responsible for the development and execution of the site’s financial plan and its results.

· Effectively manage the operational levers that impact financial performance such as attendance, average hourly rate, billing yield, headcount, and attrition in order to optimize revenue.

· Effectively manage labor pool to ensure alignment with projected revenue and demand

· Partner with support units (HR, Workforce Management, Quality, Training, etc.) to evaluate process improvement opportunities, training needs, talent calibration/management, onboarding, and succession planning

· Create, implement and follow up on corporate strategic plan and objectives to comply wi...