Quality Assurance Engineer

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

Quality Assurance to focus on analysis and planning to improve operation and process of Service Desk Functionality.

Job Description

Job Description
1. Manage, control, and build the quality and performance of Service Desk.
2. Minimize weak points and strength up in term of service desk's operation, process, and service as Problem Management.
3. Preparing timely Data & Report as daily, weekly, monthly, quarterly, and yearly.
4. Preparing and providing data including the report to internal and external as needed.
5. Support any activities; event, issue, order, requirement that required support by Quality Assurance (QA).
6. Advise and consult in part of data, knowledge, methodology to team.

Qualification

1. Bachelor’s Degree in Computer Science, Computer, Telecom Engineering, IT, related degree, or equivalent experience.
2. 5 Years up of working experience in Network Technical support, Service Management, Quality Management or related filed.
3. Minimum 1 Year of experience in Data Analysis
4. Good knowledge in Network & Mobile, Telecommunication, Cloud, Firewall, Security, Microsoft, and/or IT field.
5. Good understanding in ITIL Standard. (ITIL Certificate is advantage)
6. Able to work in flexible time.
7. Able to communicate in English.

Soft Skills
• Leadership
• Creative
• Actively Person
• Good in Attitude & Mindset
• Positive Thinking
• Adversity Quotient (AQ) & Social Quotient (SQ)
• Teamwork
• Logical & Reasonable Thinking, Analysis, and Planning
• Good in skill of Listening & Speaking
• Good in Coordinate & Cooperate
• Good in Human Relationship
• Good in Team Communication
• Good in Responsible
• Hardworking
• Respectful

Hard Skills
• Network & Mobile, Telecommunication, Cloud, Firewall, Security, Microsoft, and/or related IT knowledge
• ITIL Standard
•Tableau
• Microsoft Office & Product

Recruiter

Pitchaporn Sukittipattanakul (พิชชาพร สุกิตติพัฒนากุล)