Desktop Support Engineer

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Windows Desktop Engineer – Remote support 10B

Desktop Support Engineers are IT support specialists assisting clients with hardware and software issues. Responsibilities include technical troubleshooting of Windows environment and software’s used by end users, including the setting up of computer hardware systems, installing and upgrading software. The support window will be 8:am EST to 8 pm EST, working in shifts, available for on call support for critical issues.

Roles Responsibilities (Including, but not limited to)

• Remote Support for end users laptops / desktops / printers and installed software’s
• Handle workplace related incidents escalated from service desk
• Perform remote break fix of devices (Windows 10, 11). Incase it needs local hands and feet support, work with onsite desktop sup...