Automation & SCADA Integration Customer Support Engineer

The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As an Automation & SCADA Integration Customer Support I in Sales & Customer Service you’ll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As an Automation & SCADA Integration Customer Support , a typical day might include the following:

• Maintain and improve knowledge of power systems, SCADA, integration system automation, and all related SEL products.
• Help customers apply SEL products through visits, demonstrations, training courses and telephone contact.
• Applies principles, theories, standard techniques, and concepts to provide solutions to a variety of problems.
• Engineering Development Program graduate, where applicable.
• Contributes to product specifications, application and testing software, and literature.
• Participates in SEL marketing and sales activities, industry technical meetings, and conferences.
• Can teach SEL University courses within core area.
• Publishes application guides, notes, template guides, software tools, and/or technical conference papers.
• Increasing contributions through customer feedback process, IMI teams, and contributing entries to AE FAQ or knowledge database.

This job might be for you if:

• You have a Bachelor’s degree in Electrical Engineering or Computer Science (or equivalent engineering degree)
• You have 2+ years of experience in power systems, industry practices, and focus area*
• You have the ability to write and speak English coherently, listen carefully; provides positive, helpful and professional communication to internal and external customers in a clear and concise manner. Demonstrates composure and professionalism under difficult circumstances.
• You have the ability to take on the challenge of unfamiliar tasks. Experiment to find new solutions.
• You have the ability to create a positive and motivating working environments for all and the ability to cooperatively work in a team.
• You have the ability to provide technical training, speaking, writing, and customer service skills.
• You have the ability to direct daily work activities with general supervision.
• You model high standards of honesty and integrity.
• Ability to travel.

As an Automation Engineer in Customer Service, you will get to interact with multiple types of customers, solving technical problems and teaching the best solutions through different channels.

Location

Houston, TX-This position is located in Houston, TX. Ranked America's fourth largest city, whatever your interest you will find it here. Enjoy sports teams, world class dining, and first rate entertainment. Enjoy signature Houston attractions like Space Center Houston and The Grand Opera. Escape the city with easy beach access just one hour away. Houston offers exceptional schools and universities, making it a great place to live and work.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401K options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data

We anticipate filling this position as an Application Engineer $69,100 - $108.100 We are open to reviewing additional candidates with more or less experience and the pay range may differ if filled at a different level. Our pay ranges are determined by job, responsibility, and location. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com.

SEL is an Equal Opportunity Employer: Vets/Disabled.