Cloud Systems Engineer

About the role:

The Cloud Systems Engineer is responsible for maintaining and evolving the infrastructure that hosts and delivers the core business applications and workflows worldwide. Exposure is broad, covering many different technologies across business units, working in tandem with various teams, establishing relationships, all to provide a stable and efficient platform for the business to operate. This position requires a strong ability to drill down into the lower-level technical details while taking a holistic view, for triaging of major incidents and managing an end-to-end solution. You need to lead and manage a task force of stakeholders across multiple technical teams for permanent resolution of major incidents. Strong communication and organizational qualities are keys to success for the role. This position requires a strong balance between day-to-day server operations (70%) and project engagement (30%), subject to change based on organizational needs. The right candidate for this role must be able to Anticipate, Identify, Analyze and Solve operational incidents, while setting and managing expectations with various stakeholders.

The highest priority is providing stability within the daily operations of the environment. To achieve this, we must follow a consistent approach, eliminating unnecessary complexities, making solutions easier to manage.

You will be a member of our global server operations team who is responsible for managing and providing support for our services hosted in multiple regions within the Microsoft Azure environment. As a member, you will serve as an escalation point for other systems engineers on the team and you will be responsible for coaching and mentoring other team members and guiding them accordingly.

As part of providing support to a global environment, you will be part of an on-call rotation that leverages several engineers in their respective US and European time zones.

Requirements

About you:

You are accountable, creative, and ambitious, taking an outside of the box thinking approach to solutions. You look at and visualize an improvement, propose your concept, and follow through to take your idea from a concept to a solution. You prioritize your work and reach out when you determine assistance is needed. You have strong time management and organizational skills, the ability to think ahead and remain focused on the task at hand when you are being contacted from many different directions. You are passionate about improving supporting processes and learning new methods and technologies to create operational efficiencies.

Competencies and Requirements:

• ​​​​​​​Strong hands-on experience with Microsoft Azure cloud offerings in a system engineering and operations capacity that has focused mainly on infrastructure and systems technologies. Ability to design and implement Azure native solutions to reduce the need for 3rd party toolsets.
• Production server engineering and operational support in a global environment that is predominately Windows (80%) with exposure to various flavors of Linux (20%).
• Strong ability to create and maintain scripts, utilizing toolsets/languages such as PowerShell, YAML, KQL, bash, JSON, Ansible,automating manual processesto create efficiencies in the standard operating environment.
• Prior experience deploying infrastructure utilizing Infrastructure as a code technology (Terraform).
• Ability to demonstrate strong time management and prioritization skillswithin a dynamic environment.
• The ability to pay close Attention to Detail, to understand requirements and follow established controls within the environment.
• Strong communication skills (written and verbal) to both a technical/non-technical audience.

Nice to have qualifications:

• Experience designing and implementing Azure Monitor to provide the appropriate level of proactive alerting to ensure environmental uptime based on infrastructure and application owner requirements.
• Experience with Container support and orchestration within a public cloud (Docker, Kubernetes, AKS).
• Experience and knowledge supporting and maintaining DevSecOps pipelines while using Agile methodologies in support of cloud native applications.
• Ability to liaise with the architecture team to present new ideas, design a solution and see it through to implementation.
• Prior experience defining and/or operating disaster recovery plans.
• Ability to create and maintain configuration, operational and control documents.
• Previous experience working with Security and Compliance teams to provide evidence demonstrating compliance with operational controls.
• Ability to identify areas of inefficiency, propose and implement standards and automations to reduce complexity, improving the overall framework.
• Understand and control the operational costs associated with operating in a Microsoft Azure environment.