Quality Assurance Manager

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Manager, Quality Assurance (Remote)

Job Description Summary

Responsible for managing, coaching and developing the Benefits Plan Administration team across multiple lines of business (Medicare Part D, Employer, Government, Coupons, Managed Medicaid, Migrations, etc.) to ensure benefit plans are programmed appropriately and consistently and performance guarantee, service level agreements and operational goals are met; creating project plans and analysis to ensure project deadlines are met; acquiring a solid knowledge of all phases of the department within the established long and short range department objectives; and providing training to new and less experienced benefit analysts. Interfaces directly with customers, members and/or providers to resolve customer complaints. Assumes additional responsibilities in the absence of the Director.

Job Description

• Operations: Manages team members in the project management, programming, testing and documentation aspects of the ana...