Brand Support Manager

📄 JOB DESCRIPTION

• Explain and guide the sellers through their onboarding process to our internal platforms on the Brandsplace and resolve and assist them through technical problems

🎯 TASKS

Reporting to the Lead Brand Support Italy the responsibilities and duties are:

• Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
• Find solutions adapted to the seller’s profile on a technical point of view;
• Follow up and communicate on the progression of the onboarding with the Veepee sales team;
• Resolve and assist sellers through technical problems;
• Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
• Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
• Closely follow the updates from our technical partners;
• Write and update documentations shareable internally and with the sellers and improve proactively our processes.

👉 MUST HAVE skills

• You have initial experience in a l...