Associate Technical Support Engineer

The Technical Support Engineer role involves significant interaction (phone, email and web ticketing) with our merchants and our internal engineering team. TSE's must quickly identify and resolve second-level technical problems ranging from network issues, connection method errors and payment process problems through advanced troubleshooting techniques. The ideal candidate will be technically seasoned enough to go toe-toe with our advanced enterprise customer base and a total team player who enjoys working with others to solve demanding customer issues.

Knowledge Required

• Hardware/Software installation and configuration.
• Windows 10 and MS Office and Outlook with Office 365
• Networking connectivity.
• PC/Mac OS troubleshooting

Other Required Characteristics

• Results-oriented/self-motivated.
• People-oriented/Team Player.
• Strong interpersonal abilities – must project credibility and integrity.
• Flexible with hours.
• Goal seeker.
• Ability to multitask.
• Inquisitive.
• Creative.
• Detail oriented.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set...