Director of People & Culture

Position Overview:

The Director of People & Culture for Zelis has the unique responsibility for executing the people strategy for a fast-paced growth business focused on delivering for our clients and making an impact on the healthcare ecosystem.

This business partnering role pivots easily between strategic thought leadership and operational execution, partnering with a variety of internal and external stakeholders. This individual will understand business and financial objectives deeply and translate those to support the teams doing the work and ensure a positive and fulfilling employee experience.

Key Responsibilities:

• Partner with leaders across the business unit to motivate and develop people in a way that yields unprecedented business results.

• Collaborate closely with enterprise People & Culture functions including Talent Acquisition, Talent Management, Total Rewards, Learning, Operations, etc. Supports programs, systems and processes for efficiency and success and provides input to support the P&C Operating Model.

• Collaborate closely with business unit partners including Finance, Chief of Staff, Operations, Legal and others to ensure organizational effectiveness and results.

• Maintain a detailed knowledge of the industry, clients, and market. Stay current with innovation and cutting-edge techniques related to people strategy.

• Advise on talent selection, intake, and movement, including organizational design, capability building and capacity modeling.

• Utilize and advise on change management approaches at the individual, department, and business unit level.

• Build organizational alignment and communication media including announcements, success profiles, business cases and job aids as appropriate.

• Contribute to a constructive and inclusive organizational culture within the business unit and the People & Culture team.

• Conduct internal investigations in collaboration with the Legal and Compliance departments as needed.

Professional Experience & Skills:

• 10+ years of Human Resources experience, preferably 5+ years in a generalist role

• Demonstrated experience partnering and coaching executive and mid-level leaders in complex and dynamic business environments

• Superb communication and interpersonal skills – high emotional intelligence, humility and low ego

• Experience building and giving presentations, expanding visibility of the P&C function, recognized as an expert

• Demonstrated success producing results with limited resources, support or staff

• Successful implementation of cross-functional initiatives, including continuous improvement, across diverse audiences and geographies

• Familiarity with project management methodologies and approaches

• Familiarity with organizational design methodologies and approaches

• Familiarity with change management methodologies and approaches

Education:

• Bachelor's Degree or equivalent experience required, Masters preferred

Work Environment:

• Sitting at desk or meetings, or standing for long periods of time

• Ability to maneuver through a production environment required

• Occasional travel required

• Work long hours and flexible schedule when needed

• Use standard office equipment

Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.