Senior Business Analyst

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

As a Senior Business Analyst (Salesforce), you will be responsible for creating, refining, and clarifying the detailed definition of the business need, designing the corresponding business processes, and supporting the implementation of the associated business solution.

You will work in cross-functional Agile teams, including Product Owners, Developers, Testers, Scrum Masters, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer and Colleague Experiences.

You will be recognised as a lead specialist in the Salesforce domain within the organization. As such, you are expected to keep abreast of developments in both the system and the industry, and have a fair level of subject matter expertise in this domain.

KEY RESULTS AREAS

• Collaborate with Service Operations, Back-Office, other Product Owners and other stakeholders to identify and document business requirements for Saleforc...