Senior Product Success Manager

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

At ServiceNow, we’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Our Product Success Managers work directly with customers to enhance their overall user experience with ServiceNow. The Product Success Manager is responsible for building relationships with key roles inside ServiceNow to ensure overall customer well-being by monitoring customer health, producing customer programs, and acting as an escalation point for customer issues.

We are looking for people who have the magic combination of domain expertise, enterprise deployment project management experience, and customer management at a high level.

What you get to do in this role:

• Be the focal point of contact & coordination for customer progr...