Application Support Analyst

The Application Support Analyst, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Application Support Analyst is responsible, with direction, for maintaining assigned applications and ensuring that they remain fully operational and well-integrated into NMHC information technology environment. This includes monitoring issues that arise on a daily basis, designing and executing change requests from users and performing system testing during code upgrades/projects. This position also works with Application Analyst Associate and Application Analysts to troubleshoot application problems.

The role requires good verbal and written communication skills, ability to troubleshoot issues, and some technical/information system experience. Application knowledge is strongly preferred but not required. In addition, this role provides analytical expertise to information-systems end users with the overall objective of improving the use of application functionality, i.e., enhance workflow, opt...