Customer Experience Manager

As the Customer Experience Manager, you will be responsible for all inbound post-sale customer queries, triage issues to the appropriate teams, manage escalation communications, and address non-bug-related issues such as product experience feedback, general usage queries and integration support. You will ensure a high-quality customer experience and drive customer success.

Responsibilities:

• Manage all inbound post-sale customer queries and triage them to appropriate teams.
• Handle escalation communications and coordinate with support engineering to resolve issues.
• Address non-bug-related issues, including product experience feedback and general usage queries.
• Provide strategic guidance to customers to help them maximize the value of the product.
• Identify and implement process improvements to enhance efficiency and effectiveness.
• Develop and maintain a comprehensive knowledge base.
• Regularly engage with customers to understand their needs and goals.
• Monitor customer health metrics and proactively address potential issues.
• Work closely with sales, product, and support teams to ensure a seamless customer experience.

Requirements

• Several years of experienc...