Associate IOC Major Incident Analyst

The Company

Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

We are seeking a detail-oriented and proactive IT Analyst to join our dynamic IT team. The successful candidate will play a key role in monitoring, analyzing, responding to Major incidents, and supporting daily operations.

Where you come in:

Incident Management:

• You will monitor and respond to IT incidents in a timely manner, ensuring a swift and effective resolution.

• You will collaborate with cross-functional teams to coordinate Major incident response efforts and minimize impact.

Operations Support:

• You will provide support for daily IT operations, including system monitoring, performance analysis, and routine maintenance tasks.

• You will contribute to the identification and implementation of operational improvements.

• You will provide support during a Major Incident supporting the tasks required by the Major Incident Manager.

Incident and Operations Documentation:

• You will maintain accurate and up-to-date documentation of incidents, operations procedures, and changes.

• You will contribute to the development and enhancement of knowledge base articles.

Continuous Improvement:

• You will participate in post-incident reviews and contribute insights for continuous improvement.

• You will identify opportunities for enhancing operational efficiency and recommend improvements.

Communication and Collaboration:

• You will communicate effectively with internal teams and stakeholders, providing updates on incidents, operations, and changes.

• You will collaborate with team members to ensure a cohesive and well-coordinated approach to IT activities.

Training and Development:

• You will participate in training sessions to enhance skills related to incident response, operations support, and change management.

• You will stay informed about industry best practices and emerging trends in IT operations.

What makes you successful:

• You have proven experience of at least 1 year in incident management, including Major incident support, operations support, and change management within an IT environment.

• Your strong analytical and problem-solving skills are essential.

• Your familiarity with IT service management (ITSM) tools and incident tracking systems is valuable.

• Your excellent communication and interpersonal skills enhance team dynamics.

• Your ability to work collaboratively in a team-oriented environment is crucial.

• You are willing to participate in on-call rotations, if required.

• Your relevant certifications (e.g., ITIL) are a plus.

• Your previous experience working in a Service Desk or advanced support role dealing with Major Incidents is beneficial.

• You are willing to work US shifts or a shifting schedule.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.