Senior Operations Manager

Why join us?

Knoll uses modern design to connect people to their work, their lives, their world. Since 1938, we have been recognized internationally for creating workplace and residential furnishings that inspire, evolve, and endure.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

• Responsible for the overall results of multi-shift manufacturing operation.

• Conducts activities to establish and achieve operational objectives in areas of safety, quality, reliability, cost, continuous improvement, employee engagement and talent management.

• Ensures alignment with operations and corporate business strategy and goals while promoting great places to work initiatives.

• Oversees the development and implementation of programs and practices that ensure the successful achievement of these objectives; monitor progress through measurement systems and ensures corrective action as needed.

• Leads and collaborates with various functional groups including manufacturing, engineering, planning/scheduling, information systems, supply management and HMPS to deliver results.

• Drives results and manages change through successful leadership and team development, as well as effective planning, organization, implementation, and execution.

ESSENTIAL FUNCTIONS

• Communications: Develop and lead organizational communication plan including setting expectations for effective information exchange in shift meetings, MBX, plant-wide quarterly and annual meetings.

• Cost/Financial Management: Responsible for planning and managing capital and expense dollars for the plant and driving EVA.

• Manage to business conditions (vs. to budgets)

• Herman Miller Performance System (HMPS): Champion HMPS/Lean manufacturing principles and methods to drive continuous improvement, eliminate waste, and create value for customers and shareholders.

• Working with corporate resources, establish strategic direction for plant; design and implement action plans and initiatives; drive results.

• Develop and implement strategies (training and development, rewards and recognition, etc.) that build a continuous improvement culture throughout the plant

• Human Resources: Effectively plan for, lead, and develop the workforce. Includes ensuring appropriate staffing levels, performance management, training and development, rewards and recognition, application of policy in a manner consistent with HM values (Things That Matter) and applicable federal and state laws.

• Responsible for creating a 'community' of engaged employees who drive improvements that better serve customers and shareholders.

• Provides mentoring and coaching of operations managers and WTL.

• New Product Development: Provide leadership/oversight to the manufacturing side of new product development/introductions.

• Influence the design of new products to ensure 'manufacturability.' Oversee the development and implementation of plans that ensure systems, processes, equipment, employees, etc. are in place to successfully manufacture new products.

• Performs additional responsibilities and project assignments as requested

• Quality: Responsible for the successful implementation and management of the quality program to ensure product quality.

• Includes establishing goals and measurements (e.g., PPMs, FTQ, etc.) and ensuring performance and accountability to those goals.

• Partners with customer service and corporate quality to ensure the identification of quality issues and their root causes and to design and implement solutions.

• Interacts with design and development to influence product development/redesign

• Reliability: Ensure corporate on-time delivery reliability goals are achieved. Involves pro-active planning and control (e.g., forecasting, capacity planning, etc.) as well as daily problem-solving (e.g., resolving issues with materials, equipment down time, etc.).

• Ensures Operational Availability (OA) targets are achieved.

• Safety: Ensure a safe working environment for all employees.

• Responsible for the overall plant safety program including establishing and meeting annual goals and objectives, ensuring employee training and development, administration of policies and procedures, and compliance with state and federal legislation.

• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's degree in business, operations management, engineering, or related areas; or equivalent experience.
• 8 - 10 years successful management experience with primary focus in operations and manufacturing-related processes; 4 of these at a senior level leading salaried employees.

Skills and Abilities

• Demonstrated ability to establish strategic direction and lead the development and implementation of objectives, plans, and initiatives designed to achieve that direction.

• Demonstrated ability to successfully initiate and lead change initiatives in a manufacturing environment through an in depth understanding and successful application of principles of lean manufacturing.

• Proven understanding of business principles and dynamics with the ability to add value through successful financial management.

• Well-developed written and verbal communication skills; presentation skills with demonstrated ability to successfully interact and influence members of the Executive Leadership Team, senior leadership as well as production-floor employees

• Demonstrated ability to effectively use office automation/communication software and tools currently being used in the HMI office environment.

• Demonstrated leadership competence as defined in HMI's Leadership Skills and Behavior Model.

• Must also manage and monitor compliance with the HMI quality plan and ISO 9000, 14001 and 45001 certification.

• Proficient in ISO quality systems fundamentals and Lean Manufacturing principles.

• Must be able to perform all essential functions of the position with or without accommodations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire everyone. Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.