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Schedule Weekly Hours:

40

Gundersen Health System is looking to add an IT Support Technician Associate to our Information Systems Customer Service team.

What You'll Do:

You will be responsible for first-level technical customer service to the healthcare computer end-user community both over the phone and at the workstation, including installation and repair. This position also reports and obtains status for all problems related to Information Systems, tracks the issues, and provides effective follow-up. Provide computer end-users with support for authorized software and hardware configurations, maintain PC hardware and software at the desktop level, work with other team members to escalate and resolve issues as needed, and follow appropriate procedures related to customer support. This position diagnoses and identifies repair options and implements solutions for end users. This position can also act as a resource for junior positions. This position may require occasional extended hours beyond 8/day or 40/week.

**What's ...