Sr. Salesforce Developer & IT Service Manager

We are seeking a highly skilled Lead Salesforce Developer to join our Salesforce CRM application support project in Houston. The ideal candidate will possess a blend of Salesforce expertise, IT Service Management (ITSM) experience, and excellent communication skills. This role requires the ability to work with architects, product owners, and salesforce developers, and demands a deep understanding of Salesforce integrations with SAP, MuleSoft and deployment pipelines on Azure.

There are TWO key components of this role: Salesforce Development and ITSM.

Below are key responsibilities for this position:

Salesforce:

• Develop and maintain Salesforce applications using Apex and configuration tools
• Demonstrate advanced proficiency in Lightning Web Components (LWC):
• Create reusable and performant components.
• Implement complex UI interactions and responsive designs.
• Utilize LWC lifecycle hooks and events effectively.
• Integrate LWC with Apex controllers and third-party libraries.
• Optimize LWC for performance and accessibility.
• Work with XML for various Salesforce metadata components and configurations.
• Implement and optimize both REST and SOAP-based integrations:
• Design and develop robust APIs.
• Handle authentication and security best practices.
• Troubleshoot integration issues across different systems.
• Demonstrate expertise in Salesforce Sales, Service, Experience clouds and demonstrate knowledge in Salesforce CPQ.
• Apply strong design pattern knowledge to create scalable and maintainable solutions.
• Provide direct customer support and effectively communicate technical concepts to non-technical stakeholders.
• Serve as a liaison between onsite and offshore teams to ensure seamless project execution.
• Exhibit strong debugging and troubleshooting skills across various Salesforce instances.
• Work comfortably in production environments, adhering to best practices and security protocols.
• Analyze existing systems to identify and propose enhancement opportunities.
• Stay current with Salesforce platform updates and emerging technologies.
• Contribute to continuous improvement initiatives within the team.
• Mentor junior team members and share knowledge across the organization.
• Experience with Pull Request (PR) reviews to ensure code quality and adherence to standards.

ITSM:

• Respond to and resolve Salesforce support tickets within agreed-upon service level agreements (SLAs)
• Contribute to knowledge repositories, documenting issue resolution.
• Document and track incidents, providing timely updates to stakeholders on the resolution progress.

Requirements

Personal Attributes:

• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Ability to prioritize multiple concurrent tasks in a fast-paced Support environment
• Ability to communicate effectively within the Team and to Business Users
• Located in Houston, TX with ability to be on site 4 days per week

Preferred Qualifications

• Salesforce Certified Sales/Service Cloud Consultant.
• Salesforce Certified Administrator.
• Salesforce Certified Platform App Builder.
• Salesforce Certified Platform Developer I/II.
• ITIL Certification

Experience

• Minimum 8 years in Senior Salesforce Developer role
• Located in Houston, TX with ability to be on site 4 days per week