Strategy and Operations Lead

Kaizen Labs is redefining government technology. We believe residents and government staff across America’s 85,000 government agencies deserve access to modern, trusted interfaces that provide critical services like parks & recreation, permitting, public works, and more.

Whether it’s powering a tennis court reservation or the organization of a public rally, our platforms are democratizing access to public services for millions of residents across the country.

Kaizen Labs is rapidly growing across the country, changing the fabric of the communities we live in, and having fun while doing it! Founded in 2022 and based out of New York City, Kaizen Labs is backed by Accel and Andreessen Horowitz.

We are seeking a talented and driven Strategy and Operations Lead to spearhead the formation and growth of our State Team. This role is crucial in our expansion from local markets to state-level government agencies. As the Strategy and Operations Lead for this new business unit, you will be responsible for building the organization from the ground up, developing our go-to-market strategy, and overseeing product development for state-level clients.

Location & Travel

• This is a hybrid role based out of our New York City HQ. The candidate must reside in New York or be able to commute to New York City to work out of our office 3x a week.
• Travel for events is anticipated to be a 25% commitment. The successful candidate must be willing and able to travel as necessary for customer meetings and conferences.

Responsibilities

• Develop and execute a comprehensive go-to-market strategy for state-level government agencies
• Lead product scoping and development efforts, working closely with engineering and product teams
• Conduct in-depth market research and competitive analysis to identify opportunities and develop a thesis for business positioning
• Build and manage relationships with key stakeholders, including state officials and potential partners
• Lead operations, legal research, and contracting processes for state-level engagements, developing the playbook to eventually hire and lead a state team
• Identify and attend relevant conferences and events to supplement GTM strategy
• Collaborate with cross-functional teams to ensure alignment and efficient resource allocation
• Drive pre-sale activities, including product demonstrations and proposal development
• Analyze market trends and customer feedback to continuously refine our product offerings and strategy

Qualifications

• 5+ years of experience in strategy, operations, or product management roles, preferably in B2G or B2B SaaS companies
• Proven track record of successfully launching new products or entering new markets
• Strong understanding of government technology landscape and procurement processes
• Excellent analytical and problem-solving skills
• Outstanding communication and presentation abilities
• Experience working in fast-paced, high-growth startup environments
• Ability to work independently and manage multiple priorities effectively
• Passionate about civic technology and improving government services

Benefits and Salary Range

• Platinum PPO health care plus premium coverage for dental & vision
• Unlimited PTO
• Competitive equity grants
• Employer-sponsored 401k
• Salary bands range from $160 - 180k

At Kaizen Labs, we're looking for high-EQ, low-ego individuals who are passionate about our mission to improve civic technology across the country. If you're excited about the challenge of building a new business unit from the ground up and have the skills to make it happen, we want to hear from you!