Senior Product Designer

Job Title: Senior Product Designer

Location: Remote (US Only) or Austin, TX (hybrid)

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

The Senior Product Designer will be responsible for working closely with product managers, engineers, and other designers on the team to refine requirements and design against those requirements. You will use your broad set of skills to deliver great, user centered experiences.

What You’ll Do

While we don’t expect that candidates will have deep experience in all of the following skills, we are looking for teammates whose skills and experiences will contribute to the following areas:

• Define problems and provide analysis.
• Conduct research and provide outcomes based on research.
• Work with the R&D team on Ideation, concepting, and brainstorming for solutions.
• Provide interaction design and prototyping as needed.
• Provide visual design expertise.
• Help build out usage of modern tools, and design systems for current and future use.
• Work effectively with product and engineering partners to achieve product shipping deadlines.
• Design within (and of) large, complex systems.
• Create design solutions that drive business outcomes through to the finish.

Who You Are

• No less than 5 years of experience, but ideally at least 7-8 years of UX and product design is a must.
• Degree not required, but subsequent work experience in place of degree is required.
• Healthcare experience preferred, but start-up experience required.
• Ability to work in a small fast paced team environment a must and ability to work autonomously required.
• Experience working with product managers and engineers required.
• Having shipped a product you helped design required.
• Prior experience using Figma required.

Additional Core Competencies

The ability to succeed as a Product Designer at Wheel is not based solely on design skills. We are also looking for teammates who exhibit positive behaviors and attitudes. To truly thrive, Wheelies must consistently demonstrate the following:

• Communication, articulation. Strong communication skills (both verbal and written) in order to effectively work with teammates, partners, stakeholders. Ability to articulate the thinking and decision making process that underpins their design work.
• Adaptability, flexibility, resilience. The ability to adapt to change as it happens and flexibility in process or project approach. Willingness to experiment or try new things and resilience in the face of adversity.
• Collaboration. Works well with peers, partners, and stakeholders. Makes the effort to bring others together and facilitate conversations and working sessions. Improves work by involving others across the organization.
• Curiosity, continuous learning. Active pursuit of opportunities to expand skills and knowledge related to their role (e.g. processes, methods, tools, technology, business).
• Ownership, initiative. Is willing and eager to raise their hand and lead efforts and activities that may fall outside their typical scope of work. Looks for areas in the organization (process, tools, artifacts, etc.) that can be improved and jumps in to help.
• Bias towards action. Not afraid to begin working before all the details are nailed down. Can and does make progress even with ambiguous requirements or project definition. When in doubt, they start the process of learning by doing (i.e. does not suffer from “paralysis by analysis”).
• Autonomy. When necessary, can work independently from others on project efforts. Able to toggle between working individually and with teammates.
• Empathy, emotional intelligence. Empathy for the users of our products and emotional intelligence in interactions with the people they work with at Wheel.
• Openness to feedback. Ability to receive feedback about their work from peers and other stakeholders across Wheel. Ability to accept and acknowledge the validity of feedback and actively work to incorporate it.
• Accountability, Trust. Timely delivery of high-quality work that honors commitments that have been made. Willing to acknowledge and own mistakes when they occasionally happen. Can be counted on to consistently do the right thing for users, teammates and the business.

Wheel is proud to be an EEOC.