Collections Agent

The opportunity

We have an opportunity for a talented Collections Agent to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. Proud winners of the ‘Best Place to Work’ award at the Hampshire Business Awards 2023!

Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We’re on the lookout for new talent to join Omni to help continue to drive our thriving business forward.

As a Collections Agent, you will be responsible for dealing with a range of customers who are in arrears on their loan repayments and need tailored support using various forbearance options that are available. You will be managing inbound calls & emails, and making outbound dials through an automated dialler, as well as helping the wider operations team manage and support the end-to-end custo...