Manager, Customer Success - Enterprise

Expectations of this role:

• You will be responsible for managing a team of Enterprise Customer Success Managers focused on Canadian Enterprise accounts.
• Responsible for driving usage, adoption, renewal, and expansion of Darktrace products, and growing ARR. Measured on total team goal attainment; key metrics are ACV, Expansion Pipeline, and Customer Engagement
• Participates in emerging management program and/or works with leader in Darktrace to support leadership growth.
• Collaborating with sales and marketing to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI
• Committed to self-guided learning and professional development to support growth in role.
• Provides exceptional leadership, vision, and support to empower their individual teams as well as upholds a strong team culture and sets the tone for the wider team, including difficult coaching conversations; demonstrated success in both balancing strategic goal setting and tactical execution
• Acts as primary escalation point for team to the Sr. Leadership, o_rchestrating resources across the company as appropriate_
• Participates in corporate development methods, techniques and ev...