Career Counseling Consultant

As a Career Counselling Consultant, you will oversee the delivery of career counseling services to our clients while leading and inspiring a team of Career Counselling Specialists.

Key Responsibilities:

Client Management:

• Act as the primary point of contact for clients, including seniors, mid-range professionals, and freshers.
• Conduct initial consultations to assess client needs and expectations.
• Develop and implement personalized career counseling plans for each client.

Team Leadership:

• Lead, mentor, and provide guidance to a team of Career Counselling Associates.
• Allocate clients to associates based on team capacity and expertise.
• Monitor team performance to ensure exceptional service delivery and adherence to SLAs.

Service Delivery:

• Oversee the delivery of all career counseling services to clients.
• Ensure services align with clients' personalized plans and company standards.
• Review and approve work completed by associates, including CVs, LinkedIn profiles, and job applications.

Quality Assurance:

• Conduct regular quality checks on the team's work.
• Ensure adherence to internal KPIs and quality standards.
• Address and resolve any service delivery issues promptly.

Data Management:

• Accurately capture and store all client interactions and service delivery data in our cloud database.
• Utilize data to track client progress and provide actionable insights for improvements.

Client Feedback and Improvement:

• Collect and analyze client feedback to enhance service delivery.
• Implement changes based on feedback to improve client satisfaction continuously.

Reporting:

• Prepare regular reports on team performance, client satisfaction, and service outcomes for the Operations Manager.
• Provide insights and recommendations for ongoing service enhancements.

Join ApplyRight and make a significant impact by guiding job seekers toward their dream careers. If you’re passionate about helping others succeed and thrive in a dynamic environment, we’d love to hear from you!