As a Career Counselling Consultant, you will oversee the delivery of career counseling services to our clients while leading and inspiring a team of Career Counselling Specialists.
Key Responsibilities:
Client Management:
- Act as the primary point of contact for clients, including seniors, mid-range professionals, and freshers.
- Conduct initial consultations to assess client needs and expectations.
- Develop and implement personalized career counseling plans for each client.
Team Leadership:
- Lead, mentor, and provide guidance to a team of Career Counselling Associates.
- Allocate clients to associates based on team capacity and expertise.
- Monitor team performance to ensure exceptional service delivery and adherence to SLAs.
Service Delivery:
- Oversee the delivery of all career counseling services to clients.
- Ensure services align with clients' personalized plans and company standards.
- Review and approve work completed by associates, including CVs, LinkedIn profiles, and job applications.
Quality Assurance:
- Conduct regular quality checks on the team's work.
- Ensure adherence to internal KPIs and quality standards.
- Address and resolve any service delivery issues promptly.
Data Management:
- Accurately capture and store all client interactions and service delivery data in our cloud database.
- Utilize data to track client progress and provide actionable insights for improvements.
Client Feedback and Improvement:
- Collect and analyze client feedback to enhance service delivery.
- Implement changes based on feedback to improve client satisfaction continuously.
Reporting:
- Prepare regular reports on team performance, client satisfaction, and service outcomes for the Operations Manager.
- Provide insights and recommendations for ongoing service enhancements.
Join ApplyRight and make a significant impact by guiding job seekers toward their dream careers. If youโre passionate about helping others succeed and thrive in a dynamic environment, weโd love to hear from you!
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Whitecollars
Our client is a rapidly growing training group in Saudi Arabia since 2011, specializing in providing top-notch occupational health and safety, administrative, and financial training services
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